Frequently Asked Questions
Everything you need to know about our premium regimental apparel and accessories.
How long does shipping take for my order?
Standard domestic orders are processed within 2-3 business days, with delivery typically taking 5-7 business days. International shipping times vary by destination but generally range from 10-15 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please note that custom-made or personalized regimental items are non-refundable unless they arrive damaged.
Are your products officially licensed?
Yes, we take great pride in our heritage. All our regimental ties, blazers, and insignia are produced in accordance with official guidelines to ensure historical accuracy and quality.
How can I track my package?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer bespoke tailoring services?
We offer custom sizing for specific regimental blazers and waistcoats. Please contact our customer service team with your measurements to discuss a bespoke order tailored to your requirements.